Frequently asked questions

Real answers to real questions.

The questions clients ask us most often, answered the same way we'd answer them on the phone. If you don't see yours, we're a quick call or text away.

SECTION 01

Pricing & payment.

How much does a house cleaning cost with The Haus Keepers?

Flat rate every time. Pricing is based on four things: bedrooms, bathrooms, square footage and the home's current condition.

Enter those four details on our booking page and you'll see your price in seconds. No phone tag. No "we'll get back to you with a number."

Will the price change after the cleaners arrive?

Almost never. If we walk in and the home is in heavier shape than what was described, your cleaner will pause before starting, call our office and let you know.

We get your sign-off on the new number before any work begins. We never change pricing mid-job. The number you agree to is the number you pay.

Do you offer recurring cleaning discounts?

Yes. Weekly, every-other-week and monthly cleans are priced lower than a one-time clean. The more often we clean, the easier each visit is to maintain, so you pay less per visit.

You'll see the discount automatically when you pick a frequency on the booking page.

How do I pay? Do you charge a deposit?

We hold your card on file when you book and charge it after each clean is complete. No deposits, no upfront payments.

If anything isn't right, tell us within 24 hours and we'll come back and re-clean at no cost before any charge is final.

Why is there a pending charge on my card before my appointment?

Three days before your clean, we place an authorization hold on the card you have on file. It is not a charge.

Depending on your bank, it may show up as a pending transaction in your account, but no money has moved. The authorization simply confirms the card is valid and the funds are available so your cleaner can show up without payment friction.

You're charged once, after your clean is complete and you're happy with the work.

If you ever see the pending line and feel unsure, just call or text us. We'll walk you through exactly what's happening on your statement.

Can I customize the cleaning?

you most definitely can! Give us a call and let us know what your needs are and we will be more than happy to provide a tailored quote.

SECTION 02

Our cleaners.

Will I have the same cleaner every visit?

Yes. Same cleaner, every visit. That's the whole point.

Your cleaner gets to know your home, your preferences and your rhythm. They know which bottle of cleaner you like on the marble. They know your dog's name. They notice when something is different. It's a relationship and it shows up in the cleaning.

If your cleaner is sick or on vacation, we tell you in advance and offer to reschedule or send a vetted backup. Your call.

How do you vet your cleaners?

Five steps before they ever step inside a client's home:

A full background check. A reference deep dive. A face-to-face interview. Five supervised cleans. Verified liability insurance.

Roughly 1 in 10 applicants make it onto our roster. Your cleaner is going to be in your home, around your kids, around your pets, around your stuff. The vetting has to match that level of trust.

Are your cleaners insured?

Every cleaner on our roster carries their own liability insurance and we hold the policy on file.

We're notified directly by the insurer the moment anything changes, so insurance is always active on every cleaner walking into your home. If anything is ever damaged during a clean, it's covered.

Can I request a male or female cleaner?

Yes, just let us know.

We have teams of all genders and we're happy to send you a cleaner you feel most comfortable having in your home. There's no extra fee, no awkwardness. Just tell us your preference when you book.

What if I'm not a good fit with my assigned cleaner?

You can swap to a different cleaner at any time, for any reason.

Sometimes the fit just isn't right and that's okay. We'd rather send you someone you genuinely click with than have you stick with a cleaner who isn't the right fit for your home. Just call or text our office and we'll get you set up with someone new.

SECTION 03

Getting started.

How do I book my first clean?

Easiest way: head to our Contact page, drop your details and you'll land right on our booking page to see pricing and pick a time.

Prefer to talk it through first? Call or text 720-499-0700 and a real person will help you get set up.

Either way works. Pick whichever feels easier.

Do I need to be home during the cleaning?

Not at all. Most of our clients give us access through a smart lock, a key safe, a building doorman or a hidden key. Tell us what works for you when you book.

You can be home, at work or out of state. Either way your home gets cleaned and locked up the same way you left it.

What if I have pets at home?

Pets are part of the home and we love them. Tell us about them when you book so your cleaner knows what to expect.

For the best result, especially when we're mopping or working with floor hair, we ask that pets stay in a separate room or crated area during the clean. It keeps them comfortable and lets your cleaner do their best work without chasing the same paw prints across freshly mopped floors.

Cats usually do their own thing and we work around them.

Should I tip my cleaner?

Tips are appreciated, never expected. There's no awkward expectation built into the price.

If your cleaner did a great job and you want to leave something extra, cash or through our app both work. If you don't, that's completely fine too.

SECTION 04

What's included.

Do I need to clean or tidy before the cleaners arrive?

No, please don't.

Life happens. Mail on the counter, clothes on the bedroom chair, dishes in the sink, the dog's water bowl. Leave it. Your cleaner is there to handle it.

No judgment, no surprised faces. We clean homes where people actually live.

What's included in a recurring clean versus a deep clean?

A recurring clean covers the regular upkeep that keeps your home feeling cared for week to week: kitchen, bathrooms, dusting, vacuuming, mopping, surfaces, trash.

A deep clean adds the things that don't get done every visit: baseboards, inside cabinet fronts, detailed bathroom scrubbing, the harder-to-reach dust and buildup that quietly accumulates.

Most new clients start with a deep clean and then move to recurring, so the first visit resets the home and every visit after maintains it.

Full checklists for each are on our Recurring Home Cleaning and Deep Cleaning service pages.

Can I add inside fridge, inside oven, or laundry to my clean?

Inside fridge and inside oven, yes. Add them on the booking page when you schedule. Both are extras for recurring and deep cleans.

For Move-In and Move-Out service, inside fridge and inside oven are standard, not add-ons.

Laundry, no. We often send a team of cleaners to a home so the whole place gets done thoroughly and on time. That same team can finish your home before a single load of laundry is even dry. So you'd be paying for cleaners to wait on a dryer instead of clean, which isn't fair to your wallet or theirs.

Why does a Move-In or Move-Out clean cost more than a deep clean if the home is empty?

Great question.

An empty home actually exposes more cleaning, not less. Every surface that was hidden under furniture is now in plain view: the wall behind the couch, the floor under the bed, the dust on the back of cabinet shelves, the dirt around appliances that couldn't be reached before.

Move-In and Move-Out cleans also include things that aren't standard on a deep clean, like inside fridge, inside oven, inside cabinets and drawers, and detailed wall and baseboard work throughout.

So when nothing is in the way, we clean everything. Top to bottom, every corner. The price reflects the scope of the work, not the difficulty of stepping around your couch.

Do you bring your own cleaning supplies?

Yes. Your cleaner brings everything: supplies, microfiber cloths, vacuum, mop.

If you have specific products you prefer (a particular floor cleaner, an eco-friendly brand, anything for surfaces like marble or hardwood) leave them out and let us know. We're happy to use what you trust in your own home.

Are your cleaning products safe for kids and pets?

Many of our cleaners carry both standard and eco-friendly product options.

If you prefer organic, eco-friendly, scent-free, fragrance-free, or any specific brand you trust in your home, let us know before your scheduled clean and your cleaner will come prepared with what you prefer.

We'd rather use what works in your home than insist on our own list. Safe around kids, safe around pets, no guesswork on your end.

SECTION 05

Service areas.

What areas of Denver do you clean?

We serve the wider Denver metro: Denver, Cherry Creek, Wash Park, Hilltop, Cherry Hills Village, Greenwood Village, Englewood, Centennial, Lone Tree, Highlands Ranch, Littleton, Lakewood, Aurora, Glendale, Castle Rock, Castle Pines, Parker, Arvada, Broomfield and Boulder.

We also serve Fort Collins, Colorado Springs and Elizabeth on a case-by-case basis.

If you're not sure whether your address is in our range, just submit a quote request and we'll confirm.

SECTION 06

Scheduling & changes.

How far in advance do I need to book?

We do our best to work with your schedule and we have availability within the week for most first-time cleans.

The more notice you can give us, the easier it is for our team to prepare and send the right cleaner for your home.

Recurring clients lock in a permanent time slot when they start service, so the same cleaner shows up on the same day, every visit.

What if I need to reschedule or cancel a clean?

Just let us know. Our office team handles the schedule and is happy to move things around for you.

Rescheduling with 48 hours' notice or more is always free.

Cancellations between 24 and 48 hours of your appointment are charged 25% of the cleaning fee. Cancellations within 24 hours are charged the full cleaning fee, since your cleaner has already been booked and we can't fill the slot on that short of notice.

What happens if my cleaner cancels on me or is unable to make it?

We reach out to you as soon as we know, the same way we'd want to be told.

You'll have two options. We can send a vetted backup cleaner that same day if one is available, or we can reschedule you to the next time that works for your schedule.

Reliability is our responsibility to deliver, so when life happens to a cleaner, we make it right on our side.

How long does a house cleaning take?

It depends on the size and condition of your home and the type of clean.

Professional cleaning companies use a general guideline of about 600 square feet per hour per cleaner for a standard recurring clean and 300 square feet per hour per cleaner for a deep clean.

So for an average 2,000 square foot home:

A standard recurring clean runs about 3 to 4 hours with one cleaner, or under 2 hours with a team of two.

A deep clean of the same home runs about 6 to 7 hours with one cleaner, or 3 to 4 hours with a team of two.

Move-In and Move-Out cleans of an empty home take longer because the scope is wider. When you book, you'll get a clear time estimate for your specific home.

Do you clean during holidays?

Yes, on most holidays. We're closed on major holidays like Thanksgiving and Christmas Day, but we work through smaller observed holidays so your home doesn't fall off your schedule.

If your recurring clean lands on a day we're closed, our office team will reach out ahead of time to reschedule you to the closest available date. You'll never lose a visit because of a holiday.

SECTION 07

Our guarantee.

What happens if my cleaner breaks or damages something in my home?

Every cleaner on our roster is fully insured, so if something is ever broken or damaged during a clean, it's covered.

The way it works: your cleaner will tell you right away. No hiding it, no quietly leaving. Then we'll work with you to replace or repair the item through our insurance.

We hold every cleaner's policy on file and we're notified directly by the insurer if anything changes, so coverage is always active.

Damaged items are rare but when something does happen, you're protected.

What is your Re-Clean Guarantee? Do you offer a satisfaction guarantee?

Our Re-Clean Guarantee is our satisfaction guarantee, just with a clearer promise behind it.

If something isn't right, tell us within 24 hours and we'll come back and re-clean it at no cost. No fine print, no exceptions. We'd rather come back and make it right than keep your money on a clean that didn't meet our standard.

The whole point is to take the risk off your shoulders. You give us a chance, we earn it.

Are there contracts or long-term commitments?

Never. Month-to-month, every visit. You can pause, change frequency or stop at any time.

We earn the relationship every visit. That's the whole point of building it this way.

✓

OUR PROMISE

Our Re-Clean Guarantee.

DIDN'T FIND YOUR QUESTION?

We're happy to talk it through.

Call or text our team and a real person will get back to you during business hours.

Request a Quote 720-499-0700