Terms and Conditions

Throughout these Terms and Conditions, “we,” “us,” or “our” refers to The Haus Keepers LLC, and “Site” refers to this website: https://thehauskeepers.com.

Welcome to https://thehauskeepers.com — your trusted source for thoughtful, reliable home cleaning services in Denver and surrounding areas. By accessing our site or using our services, you agree to these Terms and Conditions. Please read them carefully.

1. Use of Information

By using our website and submitting any form or booking request, you agree to provide accurate, complete, and honest information. This information may be used to:

• Contact you about your service request
• Provide quotes and personalized recommendations
• Send service reminders or updates
• Share occasional promotions

Your personal information is handled in accordance with our Privacy Policy and will never be sold or shared without your consent, except where required by law.

2. SMS Messaging & Consent

By submitting your phone number and opting in, you consent to receive SMS messages related to:

• Service confirmations and reminders
• Scheduling updates or changes
• Customer support follow-ups
• Promotional messages

Message frequency may vary. Standard message & data rates may apply.

3. Opt-Out

You may opt out at any time by replying STOP to any of our text messages.
Reply HELP for assistance.

You may also contact us directly at:
Phone: (720) 499-0700
Email: Hello@TheHausKeepers.com

4. Service Terms

4.1 Accurate Information

You agree to provide accurate home details, square footage, condition information, access instructions, and contact information to ensure proper quoting and service delivery.

4.2 Pricing & Adjustments

Pricing is based on the service type, home size, and home condition.
Final rates may be adjusted upon arrival if:

• The home requires significantly more time or labor than described
• The home condition differs from the booking description
• Additional services or upgrades are requested

4.3 Home Access Requirements

Clients must ensure that the home is accessible at the time of service.
We reserve the right to reschedule or cancel service if:

• The home is locked or inaccessible
• Unsafe or unsanitary conditions are present
• Pets prevent safe service
• Cleaners cannot reach the property due to incorrect address or entry instructions

4.4 No Liability for Personal Items

Please secure or remove valuables, fragile items, or sentimental belongings before your scheduled cleaning.
While our team is careful and respectful, we are not responsible for the loss or damage of personal items that are not properly stored or disclosed prior to service.

4.5 Reclean Policy (48-Hour Window)

At The Haus Keepers, your peace of mind matters. If something feels missed or not up to our standard, we’re here to help.

How Recleans Work:

• Clients must notify us within 48 hours of the completed service for any reclean request.
• Requests made after 48 hours fall outside our service guarantee, as daily activity and dust may affect conditions.

How to Request a Reclean:

Submit a request through:

• Text: 720-499-0700
• Email: Hello@TheHausKeepers.com
• Phone: (720) 499-0700

A reclean appointment will be scheduled based on availability and the nature of the issue.

Reclean Conditions

Recleans apply only to items or areas included in your original service.
A reclean may be declined if:

• The home was not in a reasonably maintained condition during the original cleaning
• New mess, activity, or buildup occurred after the service
• Areas of concern were not included in the booked service
• Requests are based on personal preference rather than missed tasks

5. Cancellations & Rescheduling

5.1 Cancellation Policy

To avoid cancellation fees, clients must cancel at least 24 hours before the scheduled appointment.

Cancellations within 24 hours may result in a fee equal to:

• A flat cancellation fee, or
• A percentage of the scheduled service cost

Exact fees may vary and will be provided upon request.

5.2 Rescheduling

Rescheduling is subject to availability.
Short-notice reschedules (less than 24 hours) may also incur fees.

6. Safety & Working Conditions

To ensure the safety and efficiency of our team:

• Cleaners must not be asked to lift heavy furniture, handle biohazards, or operate unsafe equipment.
• Hazardous environments or abusive behavior may result in immediate service termination.

7. Payment Terms

Payment is due at the time of service unless otherwise agreed in writing.

We accept:

• Credit/debit cards
• Online payments
• Other approved payment methods

Unpaid balances may result in late fees or service suspension.

8. Service Limitations

We do not:

• Clean areas requiring climbing above a 2-step ladder
• Move heavy furniture or appliances
• Clean exterior windows higher than ground level
• Remove mold, hazardous materials, or infestations

These limitations are for your safety and ours.

9. Changes to Terms & Conditions

We may update these Terms and Conditions at any time.
Updated terms will be posted on our website. Continued use of our services implies acceptance of the updated terms.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

The Haus Keepers LLC
Phone: 720-499-0700
Email: hello@thehauskeepers.com
Website: https://thehauskeepers.com